User Terms and Conditions

These Terms and Conditions describe the rules that govern use of iWin Fortune and the relationship between us and our users. They set out account responsibilities, eligibility criteria, how promotions work, and the operational steps for deposits, withdrawals and disputes. By registering or using our services you agree to follow these rules. We operate under a Curaçao licence (34389464EU) and expect all players to comply with the requirements below.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide true personal information during registration and notify us if details change. Keep your login credentials confidential and do not share access. If you suspect unauthorised activity, contact support immediately. We reserve the right to suspend, limit or close accounts where fraud, abuse or breach of these terms is suspected.

Eligibility requirements

To use our services you must meet our eligibility rules. You must be at least 18 years old and legally allowed to participate in online gambling in your location. Only one account is permitted per person, household, IP address or device unless we explicitly agree otherwise. Accounts created in breach of these rules may be closed and any associated bonuses or winnings voided.

Acceptable platform use

Use the site only for lawful, personal gaming. Prohibited activity includes collusion, bonus abuse, chargebacks, account sharing, use of bots or third-party software to manipulate play, and any action intended to circumvent game rules or system security. Deliberately low-risk or hedged betting aimed only at meeting wagering requirements may be treated as bonus abuse. We may take action including withholding funds where misuse is identified.

General bonus and promotion rules

Promotions and welcome bonuses are subject to specific terms published with each offer. Wagering requirements commonly range between 30x and 50x on bonus funds, and free spins winnings may carry similar conditions. Contribution percentages, maximum bet limits while wagering and expiry periods vary by promotion. Always read the promotion terms before opting in. We may refuse or reclaim bonuses where terms are breached.

Deposits and withdrawals

Deposits

We support a range of payment methods including major cards, Interac and e-wallets, and select cryptocurrencies. Minimum deposit amounts typically start from $15 to $20 depending on the method and promotion. Deposits are usually instant, though third-party processor or bank delays can occur. We do not generally charge deposit fees; however, your payment provider may apply fees.

Withdrawals

Withdrawals require account verification and may be subject to checks. Minimum withdrawal amounts commonly start around $50. Processing times vary by method and account status; we aim to process valid requests promptly, but manual reviews or verification may extend timing. We do not guarantee a specific payout timeframe and cannot be held responsible for fees charged by banks or payment services.

Dispute resolution

If you have a dispute, contact our support team via live chat or email at [email protected]. Provide relevant account details and transaction references. We aim to resolve queries quickly and will escalate serious matters to our internal security and payments teams. If we cannot reach a resolution directly, further options may be outlined in your account communications.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and will include an effective date. Continued use of the service after updates constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly.