Responsible Gambling at iWin Fortune Casino
We are committed to safe, controlled play. At iWin Fortune we want every session to be enjoyable and within your control. This page explains the tools and options available to help you manage play, recognise risky behaviour, and get support if you need it.
Player protection principles
We prioritise player safety and clear choice. That means giving you practical ways to limit your activity, straightforward steps to take a break, and easy access to our support team if you have questions about account controls or behaviour concerns.
Activity-control tools
We provide a mix of account controls and assisted options so you can tailor limits to your needs.
What you can request
You can ask for deposit limits, temporary time-outs, and long-term self-exclusion. Some basic controls may be available directly in your account settings; where they are not, our support team can apply changes on your behalf.
How to request changes
To set or change limits, use the account settings where available or contact our support team via live chat or by email at [email protected]. Requests are handled promptly and will include confirmation of the new settings.
Deposit limits
You can set daily, weekly, or monthly deposit limits to control how much you add to your account. These limits can be reduced at any time and increased only after a mandatory waiting period. Reach out to support for help setting amounts that suit your situation.
Loss limits
Loss limits let you cap how much net loss you tolerate over a set period. If you prefer, ask support to apply loss limits to your account so you can keep spending within a predefined range.
Time limits and short breaks
If you need a short break, choose a temporary time-out. Time-outs pause logins and play for a fixed period. For longer concerns, consider self-exclusion which prevents account access until the exclusion ends.
Self-exclusion
Self-exclusion is available if you need to stop playing for an extended period. Contact support to activate a self-exclusion and we will close access in line with the request. We do not reopen excluded accounts before the agreed period ends.
Signs of problematic behaviour
- Spending more time or money than planned
- Repeated attempts to chase losses
- Neglecting work, family, or other responsibilities
- Feeling anxious or stressed about play
Tips for staying in control
- Set clear deposit and session limits before play
- Use time-outs when you notice rising stress or impulsive bets
- Keep separate funds for gambling and everyday expenses
- Take regular breaks and review activity history
Professional help and support
If you believe you have a problem with gambling, please reach out to your local support services or a healthcare professional. We can also help by applying limits or exclusions to your account and by providing information on where to find local help. Contact our support team at [email protected] for assistance with account controls or for guidance on next steps.