Player Privacy Policy
This Privacy Policy explains how iWin Fortune collects, uses, stores and protects your personal information when you register, play or place bets with us. We take privacy seriously and aim to be clear about what data we collect, why we use it and how you can manage your information. This page applies to users in Canada and elsewhere where our services are available.
Types of data we collect
Personal data
When you create an account or verify your identity we collect personal details such as your full name, date of birth, address, phone number, email address and any documents you provide for identity checks. We also store account credentials and communication records.
Technical data
We collect device and connection information like IP address, device type, browser, operating system, language settings and activity logs to operate and secure our services. Cookies and similar technologies are used to remember preferences and personalise your experience.
Transactional data
Payment and transaction data includes deposit and withdrawal history, payment method details, currency, game history and bet records. We may log promotional activity and bonus usage for compliance and dispute resolution.
How we use your information
We use personal and technical data to provide and maintain your account, process payments, verify identity, prevent fraud, and comply with legal and regulatory obligations. Transactional data supports account management, payment processing and dispute handling. We also use aggregated, non-identifiable data for analytics and service improvements.
Data protection practices
We protect information using access controls, encryption and internal security procedures. Access to personal data is limited to authorised staff and contractors who need it to perform services. We regularly review our security measures and require third parties that process data on our behalf to meet minimum security standards.
Cookies and tracking technologies
We use cookies and similar technologies to remember your settings, keep you logged in, and measure site performance. You can control cookie preferences through your browser settings or within account preferences where available. Disabling some cookies may affect site functionality.
Information sharing and third parties
We share data with service providers that support our operations, including payment processors, identity verification, fraud prevention, hosting and analytics providers. We may disclose information to comply with legal requests, resolve disputes or protect our rights. We do not sell your personal information.
User rights
If you are a user in Canada you have rights regarding your personal data such as access, correction, deletion and withdrawing consent where applicable. You may also request restriction of processing or portability of your data to the extent required by applicable law.
Access, correction and deletion
You can review or update many account details via your account settings. For other requests please contact our support team at [email protected]. We will respond to requests and advise on any steps needed to verify your identity before making changes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, we will notify you through your account or email. Please check this page periodically for the latest version.